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PHONE ARCHITECTURE (On Premise or in the Cloud)

We offer VoIP (Voice over Internet Protocol) technology.  VoIP is a more cost-effective choice for businesses because, unlike a landline, it uses an existing internet connection rather than requiring a separate system or additional hardware.  Users can attach documents, conduct virtual meetings, and share data via video conferencing.

Top Features:

  • VoIP offers greater scalability:
    • expand the number of VoIP lines without downtime
    • integrate VoIP equipment with your existing equipment 
    • encryption and other security mechanisms available
  • Cloud PBX with voicemail, multi-level auto-attendant and global coverage
  • Unlimited calls, SMS and fax
  • Call forwarding, 3-way calls
  • Caller ID, blocking, do not disturb
  • Ring groups and call queues
  • On hold music
  • Overhead paging
  • Local number porting

DATA COLLECTION / REPORTING

  • Customizable, virtual brew sheets (SQL required)
  • Enter data directly to a tablet
  • Provides a level of data collection (even with no PLCs) 
  • With PLCs, data entry can be automated
  • Installation and monitoring of SCADA software (supervisory control and data acquisition) to collect and analyze data from your manufacturing plant, warehouse, irrigation system, etc.
  • Historical trending
  • Alarming
  • Reporting

CLOUD SERVICES

Benefits of moving to the Cloud:

  • Cost-Effective:  You can save money on your calling plans, storage and back up plans and reduce expenses on physical infrastructure (file servers, phone servers)
  • Adaptable: easily expandable as your business needs grow
  • Easy Implementation

COMPUTER SUPPORT

  • Establish, diagnose, repair, maintain, upgrade hardware and computer equipment
  • Analyze, troubleshoot and evaluate computer network problems 
  • Recommend changes or updates in programming, documentation, and training to address system deficiencies and user needs
  • Software support

NETWORK DESIGN AND IMPLEMENTATION

A back office setup before cleanup

Internet provider's setup prior to cleanup

Internet provider's setup prior to cleanup

At startup, many businesses overlook advance network planning.  Internet service providers and POS providers, among others, generally will do their setups independently and one cannot necessarily depend on them to take a holistic approach to ensuring a setup that works well with other setups.

Internet provider's setup prior to cleanup

Internet provider's setup prior to cleanup

Internet provider's setup prior to cleanup

Often there is a need to get things running ASAP and this may also stand in the way of advance planning.  For example, Internet service providers are not thinking of security or future expansion.  Also, as more vendors add equipment, Installations can quickly become convoluted and chaotic.

New rack, switch, patch panel, power properly mounted and labeled

New rack, switch, patch panel, power properly mounted and labeled

New rack, switch, patch panel, power properly mounted and labeled

This cleaned up setup allows for additional network connectivity to easily be added.  All connections to panels in the building were traced and labeled.  Proper rack mounting allows for adequate air flow so equipment does not overheat.  

Another post cleanup with sound system moved to a separate shelf

New rack, switch, patch panel, power properly mounted and labeled

New rack, switch, patch panel, power properly mounted and labeled

In this picture, the sound system was moved to a separate shelf for ease of access.  

The message here is that proper advance network planning is always a good investment but even if not done at setup, it is strongly recommended to consider before any remodeling work.  Let us help you design a scalable and secure network.

NETWORK SECURITY

With the increase in hacking and other cyber crimes, a good security for your network is imperative.  Let us help you protect your systems and your data with proper firewall and off-site backups.

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